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SmartCoopHubHelp Center

World-class guides for members, cooperative administrators, and affiliates — secure, step-by-step documentation for every portal.

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Live application URLs

PortalSign-in URL
Memberapps.smartcoophub.com/user/login
Cooperative staffapps.smartcoophub.com/cooperative/
Affiliateapps.smartcoophub.com/affiliate/login
Marketing sitesmartcoophub.com

Who should read which guide?

If you are…Start herePortal URL
A cooperative member saving, borrowing, or transactingMember overview/user/ (web) · Mobile app
A cooperative manager or staff running daily operationsCooperative overview/cooperative/
An affiliate partner referring cooperativesAffiliate overview/affiliate/

What SmartCoopHub covers

SmartCoopHub is a SaaS cooperative management platform built for transparent financial operations:

  • Savings & contributions — General, Smart Target, Rotational, Esusu, Investment, and Shares
  • Loans & lock-up funds — Loan plans, Lock Up Fund (FDR), Profit Deposit (DPS)
  • Wallet & payments — Deposits, withdrawals, transfers, subscriptions
  • Governance & reporting — KYC, roles, dividends, NAV, share ledger, statements
  • Growth — Member referrals and affiliate cooperative onboarding

Need human support? Email support@smartcoophub.com or call +234 708 308 5821 (Mon–Fri, 10:00–21:00 WAT).

Quick answers

How do I get started as a member?

Register at your cooperative's member portal, verify email and mobile, complete your profile, wait for membership approval if required, purchase a subscription, then access contributions, loans, and other enabled modules. See the full walkthrough in Getting started.

How do cooperatives onboard?

Register your cooperative, sign in to the staff portal at /cooperative/, complete the setup checklist on the dashboard, configure plans and payment gateways, and share your member registration link. See Cooperative onboarding.

How do affiliates earn commissions?

Complete affiliate verification, get admin approval, share your cooperative registration referral link, and earn commissions when referred cooperatives' members purchase subscriptions. See Affiliate getting started.

How do I reset my password?

Click Forgot Password on the login page for your portal (Member, Cooperative Staff, or Affiliate) and follow the email verification code flow.

Portal comparison

mermaid
flowchart TB
    subgraph Members
        M1[Register & verify]
        M2[Join cooperative]
        M3[Subscribe & use services]
    end
    subgraph Cooperatives
        C1[Staff login]
        C2[Approve members]
        C3[Manage finances & reports]
    end
    subgraph Affiliates
        A1[Register & verify]
        A2[Share referral link]
        A3[Earn commissions & payout]
    end
    M1 --> M2 --> M3
    C1 --> C2 --> C3
    A1 --> A2 --> A3

SmartCoopHub · 4 Tunde Ogbeha Street, Durumi Apo, Abuja · smartcoophub.com

Official SmartCoopHub documentation · support@smartcoophub.com · +234 708 308 5821